If you have flown a cumulative total of 4 flight segments (on flights operated by Air China) or a cumulative total of 20,000km within 2 calendar years, you can request your first award.
Check to make sure that an award seat is available on your desired flight of a Star Alliance carrier. You can get your award ticket at any of Air China's ticketing offices. You need to produce the original copy of your valid ID and the original copy of your membership card, and enter your password. If you ask someone else to do this for you, in addition to the original copies of your valid ID and your membership card, that person must produce the original copy of his or her own valid ID.
If you have flown a cumulative total of 20,000km or a cumulative total of 4 flight segments (involving CA-operated and CA-coded flights), you can request your first award. An award can take the form of free travel, free class upgrade or products from the PhoenixMiles Shopping City.
Yes. If you have a credit card from Bank of China, Merchants' Bank of China, CITIC Bank or Minsheng Banking Corporation, and the credit card does not have a password, call us at 400-6100-666. Press key 1 and then key 4. This process allows you to request an award ticket on domestic flights (excluding flights to and from Lhasa) operated by Air China, Shandong Airlines and Shanghai Airlines (only round trip).